Privacy policy

Who we are

LETiQ is a trading name of LET IQ LTD, a company registered in England and Wales (company number 15928908). Registered office: 61 Albert Street, Rugby, CV21 2SN. We are the data controller for personal information collected through this website. You can contact us about anything in this policy at hello@letiq.co.uk.

What we collect and why

• Enquiries. When you email us or book a discovery call, we collect your name, contact details and the content of your message so we can respond. Legal basis: legitimate interests.
• Journal sign up. If you subscribe to the Journal, we collect your email address to send you insight, updates and legislation changes. Legal basis: consent, which you can withdraw at any time using the unsubscribe link in any email.
• Course bookings. When you book a place on a course, your booking, account and payment details are handled through our learning platform, LearnWorlds, and its payment provider. We receive the information needed to enrol and support you (name, contact details, employer where relevant, and course progress). Legal basis: performance of a contract.
• Exam registration. To book your Propertymark exam we share necessary details (name, contact details, results where applicable) with Propertymark Qualifications. Legal basis: performance of a contract.

Who we share it with

We do not sell personal information. We share it only with the service providers who make the business run: our learning platform (LearnWorlds), which also hosts our Journal sign up form, payment processing, and Propertymark Qualifications for exam registration and certification. If we later use a dedicated email provider to send the Journal, we will name it here. Each provider acts under its own privacy commitments and only receives what it needs.

Google Analytics and Google Ads

We use Google Analytics to understand how visitors use letiq.co.uk, and Google Ads to measure and improve our advertising. These are only used if you accept cookies on our cookie banner. If you reject them, or make no choice, they are not used.

If you accept, Google receives: the pages you view on our site, the buttons you click, confirmation that an enquiry form was submitted (not the content of your message), your approximate location, your device and browser information, and an identifier that links your visit to the advert you clicked. We use this to understand how the site is used and to measure and improve our advertising, including showing our adverts to people who have visited our site before.

For some of this processing Google acts as an independent controller, which means it decides its own purposes and means. You can read more about that at policies.google.com/technologies/partner-sites.

Our lawful basis for this is consent. You can withdraw it at any time by selecting "Cookie settings" in the footer of any page and choosing "Reject all". From that point on, analytics and advertising cookies stop being set.

How long we keep it

Enquiry emails are kept for as long as needed to handle the enquiry and for a reasonable period afterwards. Learner records are kept for the duration of the course and for six years afterwards, in line with standard business record keeping. Journal subscriptions are kept until you unsubscribe.

Your rights

Under UK GDPR and the Data Protection Act 2018 you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to our use of it, and to data portability. There is no fee for making a request. To exercise any right, email hello@letiq.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.

LET IQ LTD is registered with the Information Commissioner's Office (registration reference ZC078462).